Knowlege transfer in in-house offshore firm / Agnes Arigo Pangan

Year : 2012

Number of Pages : 32 leaves

Adviser : Dr. Serafin D. Talisayon

Executive Summary

This special project is to explore the knowledge transfer practices of Safeway Philtech Inc.'s Technology Solutions Group (TSG) in order to identify success factors and pitfalls, and to propose significant guidelines and procedures for its implementation. To accomplish this purpose, the theoretical investigative framework has been adapted from Nieburg & Bruckner (2009) using current and relevant research on the topic. The theory served as a basis for the identification of key areas and a reference for the questions raised to the case department key resource persons. Then, the key areas are put together in a theoretical investigative framework across all aspects of the knowledge transfer in the case department, from TSG in the US (onshore) to TSG in Manila. Case study results were analyzed according to the concepts and guidelines for knowledge transfer presented by the theoretical investigative framework. By comparing the case department's activities and approaches to knowledge transfer with the concepts and guidelines presented by the framework, some of the most important success factors and pitfalls for knowledge transfer for in-house offshore firms were identified. Significant guidelines and procedures for implementing knowledge transfer were consequently proposed. The conclusion includes recommendations on how this study may be referenced for future knowledge transfer activities by other departments in the said company or other in-house offshore companies as well.