Research on the knowledge management initiatives and the role of technology in the Philippine Financial Services Sector (A Case Study on Manila-Based Firms) / Jessielyn Aguilar

Year : 2014

Number of Pages : 59 leaves

Adviser : Dr. Serafin D. Talisayon

Executive Summary

With a growing services sector and investment grade ratings, the Philippines is poised for growth in the next decade and steadily shifting to becoming a knowledge economy. The country's financial services sector is one of the largest knowledge-based industries. The workforce in this sector is relatively highly skilled translating to being the most intensive users of high technology. This sector also relies heavily on its knowledge resources as its competitive advantage. Using qualitative and quantitative data, the research explores knowledge management best practices utilized by large financial services institutions and surveys knowledge management and technology tools being used by financial services organizations in Manila. While there exist a number of knowledge management tools called by several names, these could be categorized into two: technology (information management) and people management. There could be no single recommended best practice in terms of establishing and implementing a knowledge management strategy in a financial services organization. However, awareness of how to effectively manage knowledge in the company can help to retain its knowledge workforce and sustain development. There is limited published research work on the subject in the Philippines so there is significant room for further research on the topic.